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Designing and Building the eCommerce Platform for Lisbon’s Most Immersive Experience

We designed and built Quake’s eCommerce platform — merging brand storytelling with a complex, time-slot-driven booking system to create a seamless and conversion-focused digital experience.

Client
Quake
Project
2020
Role
Technology
hero image

Measurable impact of digital transformation

Increase in conversion rate within the first quarter
Reduction in user time-to-book compared to the previous system
A visually immersive and technically flawless ticketing journey

The Challenge

The Quake Lisbon Earthquake Center needed an eCommerce website that could do more than just sell tickets — it had to tell a story. The brand’s entire proposition was built on emotion, immersion, and education, yet the booking logic behind it was highly complex. The challenge was to create a platform that managed multiple session types and fixed 30-minute time slots, all while operating on a dynamic ticketing engine that adjusted availability in real time. With a model this intricate, the smallest UX misstep risked confusion, cart abandonment, and a loss of the emotional momentum driving ticket sales.

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The Solution

We built the new Quake website around two guiding principles: narrative clarity and functional simplicity. Every design decision served to balance the brand’s storytelling with intuitive usability. On the technical side, we engineered a deep integration with Quake’s third-party ticketing provider, enabling real-time capacity management and group booking logic that worked seamlessly across devices. Front-end development focused on accessibility and minimal friction, ensuring users could book confidently within seconds. The site also included advanced analytics for behavioural insights and performance optimisation, empowering the Quake team to continuously refine user journeys post-launch.

result image

The Result

The project delivered a powerful eCommerce platform that merges storytelling and function into one seamless digital experience. Within its first quarter, the site achieved a uplift in conversion rates and a reduction in average booking time. More importantly, the new design successfully translated the physical energy of the Quake experience into an engaging digital narrative — leading users naturally from discovery to booking. By combining precise UX architecture with immersive design and technical depth, the new Quake platform stands as a benchmark for performance and creativity in destination-based eCommerce.

We built the new Quake website around two guiding principles: narrative clarity and functional simplicity. Every design decision served to balance the brand’s storytelling with intuitive usability. On the technical side, we engineered a deep integration with Quake’s third-party ticketing provider, enabling real-time capacity management and group booking logic that worked seamlessly across devices. Front-end development focused on accessibility and minimal friction, ensuring users could book confidently within seconds. The site also included advanced analytics for behavioural insights and performance optimisation, empowering the Quake team to continuously refine user journeys post-launch.

Name Surname
Marketing Director

“The new website captures exactly what Quake is — immersive, smart, and beautifully simple to use. It’s a seamless digital experience that makes a complex booking process feel effortless.”

Name Surname
Marketing Director

We built the new Quake website around two guiding principles: narrative clarity and functional simplicity. Every design decision served to balance the brand’s storytelling with intuitive usability. On the technical side, we engineered a deep integration with Quake’s third-party ticketing provider, enabling real-time capacity management and group booking logic that worked seamlessly across devices. Front-end development focused on accessibility and minimal friction, ensuring users could book confidently within seconds. The site also included advanced analytics for behavioural insights and performance optimisation, empowering the Quake team to continuously refine user journeys post-launch.

Name Surname
Marketing Director

“The new website captures exactly what Quake is — immersive, smart, and beautifully simple to use. It’s a seamless digital experience that makes a complex booking process feel effortless.”

Name Surname
Marketing Director

We built the new Quake website around two guiding principles: narrative clarity and functional simplicity. Every design decision served to balance the brand’s storytelling with intuitive usability. On the technical side, we engineered a deep integration with Quake’s third-party ticketing provider, enabling real-time capacity management and group booking logic that worked seamlessly across devices. Front-end development focused on accessibility and minimal friction, ensuring users could book confidently within seconds. The site also included advanced analytics for behavioural insights and performance optimisation, empowering the Quake team to continuously refine user journeys post-launch.

Name Surname
Marketing Director

“The new website captures exactly what Quake is — immersive, smart, and beautifully simple to use. It’s a seamless digital experience that makes a complex booking process feel effortless.”

Name Surname
Marketing Director

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